Now I understand Twitter

Like many people, I've been trying many different things in the New Media world, trying to understand how, and why, they work. And there is a easy comparison to make between the worlds of social media and alternative fuels in cars. If we could look forward 5 or 10 years from now, we'd understand which technology, or technologies, would win through, and we'd all be backing that horse. However, for now, we haven't yet invented the time machine so we are all stuck trying to work out which road to take.

And one of those avenues is Twitter. I've been Tweating for some time now, but never really understood why. Why would anybody care about what I'm doing now. Yes, in a personal context, your friends might be interested but in a broader, work-based environment, who cares? I have enough trouble keeping up with my own life rather than worrying about what's going on in the minute-by-minute minutiae of their lives.

But the eureka moment arrived this week. Social Media guru Carolyn Watt from Volvo's Social Media agency, Mindshare suggested I don't think about it as an insight into follower's lives, more like an alternative, and more democratic, version of Google.

And in those few intervening days, it's become an invaluable assset. Ask Twitter a question, and all of your followers respond with the answer. Not a computer-generated answer from Google who's supporters in the background have paid a bob or two for Google to provide the answer, but an answer from friends or colleagues who's input you truly value. Now I get it.

Volvo Car UK takes first Social Media steps

The world is changing at Volvo. Ask the 'man in the street' what comes to mind when he thinks about Volvo and, like any brand, you'll get a diversity of answers. However, the responses for Volvo are changing. Fewer and fewer respondents would talk about large estate cars and 'a car my Dad had'. More and more, the Volvo brand is being associated with cutting-edge design, an environmental conscience and innovative safety. Don't just take the PR man's word for it, I've got the proof if needed!

And along with this change in perception comes an opportunity to reach out to a changing audience. Previously on my blog, you'll have read how Volvo has employed the services of Mindshare to assist us with the task of Social Media and Digital PR

http://torquetalking.blogspot.com/2009/04/new-media-news.html

And that decision caused a bit of a stir –

http://torquetalking.blogspot.com/2009/05/right-to-reply-media-agencies-muscle-in.html

Well, now the dust has settled, we are ready to embark on the journey. Like any business that takes the first steps into this new world, the advances need to be small and measured in the first instance to prove you're doing the right thing and taking others with you. After all, setting off in the wrong direction could spell disaster, and you'd spend time and money just getting back to where you started.

But where to start? The opportunity to make a bit of a splash in this new world seems like a good starting point, as does the ability, with this splash, to monitor the reaction and compare and contrast the reaction to that of the traditional media world that we're all familiar with.

So, keep a look out at 20:00 next Monday 8 June 2009 for an announcement that, I believe, reinforces the reasons why the perceptions of Volvo are changing. Stay tuned.