tag:blogger.com,1999:blog-4426400670922227091.post3582340199029900136..comments2013-07-22T14:34:29.160+01:00Comments on Torque Talking: The right to reply - Media agencies muscle inDuncan Forresterhttp://www.blogger.com/profile/02786965691569494722noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-4426400670922227091.post-62822483064267047822009-05-12T14:20:00.000+01:002009-05-12T14:20:00.000+01:00Hi @farhan, Jonathan
Just to clarify, I agree ent...Hi @farhan, Jonathan<br /><br />Just to clarify, I agree entirely about the need to build brands, and see this as a vital part of PRs role, both online and offline. However, confusingly, Volvo cars are a seperate entity to trucks / coaches etc. <br /><br />The strategy, therefore, once we are up-and-running with Mindshare, is to build long-lasting, trusting relationships with the online infleuncers in this arena. This third-party endorsement and buzz around our products will not only drive customers and prospects to our website but also to our dealers. What happens after that is yet another part of the purchase cycle. <br /><br />Keep the thpoughts coming - there's more at - http://econsultancy.com/blog/3795-how-can-a-pr-campaign-not-include-seo#blog_comment_8547Duncan Forresterhttp://www.torquetalking.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-4426400670922227091.post-2905782697586946072009-05-12T13:08:00.000+01:002009-05-12T13:08:00.000+01:00I think Jonathan makes a very good point in respon...I think Jonathan makes a very good point in response to the strong case made by Duncan.<br /><br />Much of what Duncan says I agree with, but I think the point made above regarding how the potential buyer makes his/her buying decision is very pertinent. <br /><br />Of course, not all purchases are made on an entirely rational basis - and there's evidence of this all around my flat. Lots of it. And surely this is even more the case when it comes to a big-ticket, emotional purchase like a car. <br /><br />I want to trust and believe in the brand I'm buying, almost as much as I want to know that I can afford to pay road tax, get an annual service and fill the fuel tank once a week. I want my reasons for making the decision to be endorsed by my more practical best mate. And I want to hear from/read about other customers experiences. <br /><br />But I don't expect to get all this information from the vendor's website. In fact, I want independent, trusted commentary from like-minded souls. And I want lots of it.<br /><br />So, though driving traffic to a vendor's site is clearly hugely important, so is managing the brand's reputation online in destinations that - very often - have little to do with the vendor directly. And then there's offline PR too.<br /><br />So, I agree. It's not about PR vs media agencies vs ATL vs BTL vs... It's exactly what Duncan says; break down those barriers and deliver a joined-up approach. Yes it's about sales now, but it's also about sales in the future - and brand reputation has to be at the core of long-term success.Lee Nugenthttps://www.blogger.com/profile/03613165601224389023noreply@blogger.comtag:blogger.com,1999:blog-4426400670922227091.post-962363277283540422009-05-12T12:47:00.000+01:002009-05-12T12:47:00.000+01:00There is a huge area of overlap between SEo and On...There is a huge area of overlap between SEo and Online PR these days. From a pure SEO perspective I have heard the phrase total digital management meaning making the most of all digital assets. Whether it be online Press Releases, Social Media, Video, Photography, Display Ads, Google Maps, Flickr, Picasa etc etc. This approach ensures high link popularity but also maximum presence on Search Engine Results Pages where the traditional organic search results are getting crowded out by PPC ads, Local Business Search, Video & Image Results. <br /><br />In my view to manage all these different types of assets needs the help from somebody who really knows about online PR. Who better to write the online press releases anyway.JIm Willliamshttp://www.ju2.comnoreply@blogger.comtag:blogger.com,1999:blog-4426400670922227091.post-176311708726704782009-05-12T12:27:00.000+01:002009-05-12T12:27:00.000+01:00An interesting and largely valid justification of ...An interesting and largely valid justification of your decision. However, like the person above I would also question the argument:<br /><br />"all online PR activity should be geared towards driving customers to our own website. And, at the end of the day, selling cars – after all, that's what we're all here to do."<br />Unfortunately, many consumers are not going to make the purchase decision based what is on your website. There are a host of other factors influencing their decision: your dealer network, what is on your competitors websites, reviews in automotive media and perhaps most importantly, off and online conversations with with friends, family and people who actually own Volvos (or are thinking about it or have done in the past).Jonathan Moodyhttp://www.asomo.netnoreply@blogger.comtag:blogger.com,1999:blog-4426400670922227091.post-70370040292172313512009-05-12T12:14:00.000+01:002009-05-12T12:14:00.000+01:00The debate is developing on Econsultancy's Digita...The debate is developing on <A HREF="http://econsultancy.com/blog/3795-how-can-a-pr-campaign-not-include-seo" REL="nofollow"> Econsultancy's Digital Marketing/Ecommerce blog.</A>This is not a debate about which discipline owns online pr/social media/SEO. It is one about who understands a clients' business, business objectives and customers and stakeholders best and has the people who can guide clients and help them to deliver against those objectives.Michelle Goodallhttp://econsultancy.com/trainingnoreply@blogger.comtag:blogger.com,1999:blog-4426400670922227091.post-90013886960174139912009-05-12T11:14:00.000+01:002009-05-12T11:14:00.000+01:00Nicely put..
Though I don't know that I would agre...Nicely put..<br />Though I don't know that I would agree so completely with the "hard sell" of we're here to sell cars... Yes, the cars maybe what generates the revenues, but if you fall into the mindset of "we have to sell cars" - it negates as a business, all other forms of transport, and business. If I'm not mistaken, Volvo make more than just cars.<br />At the brand level of the bigger picture, you can't track the relationship of "positive" or "negative" buzz to the large commercial corporate sales, but one will most definitely start to bear influence on the other.<br /><br />Social Media isn't just about direct conversions to sales, but it's about an entire brand, a company, a product. If for example, no-body in the Volvo group is monitoring Social Media for the term Volvo, then nobody has an overview of the discussions about Volvo brand/cars/trucks/coaches/industrial/aero etc.. and consequently, one bad bit of information in the wrong place, could spread like wildfire, and before you know it, the chinese whispers effect could spread the name of Volvo in an unfavourable light..<br /><br />In principle I agree that the long term objective has most definitely got to be a marked increase in sales, or reduced cost of customer acquisition, but more importantly, it needs to be seen as a long term strategy (minimum of 6 months to a year), because any "short term" impact, is just effort and noise, and Social Media is more about building relationships and trust. The sales happen as a function of that trust, not because people are sold on the product. But that's just IMHO.Anonymousnoreply@blogger.com